The short version
If KNZŌ did not do what you needed, email support@swazzi.app within 30 days and we will refund you. You do not have to explain why, and you do not have to uninstall anything first.
Why 30 days and not 14
Most Mac utilities offer 14 days. KNZŌ offers 30 for a specific reason: some of what KNZŌ does is only provable over time. If it repairs an Apple Mail index, you find out it worked by using Mail for a week or two, not in the first ten minutes. A window shorter than the time it takes to know whether the purchase worked is not a real guarantee.
How to request a refund
Email support@swazzi.app from the address you bought with, or include your order number. That is the whole process. We do not ask for a reason, we do not offer a discount instead, and we do not make you talk to anyone first.
Refunds are processed through Gumroad, Inc. to the original payment method. The time for a refund to appear depends on the payment method and your financial institution.
What happens to your licence
Your licence key stops being valid for new purchases of support, but KNZŌ never takes anything away from you when a licence ends:
- Files KNZŌ moved to the Trash stay in the Trash.
- Files KNZŌ moved into a backup folder stay in that folder.
- Restoring anything KNZŌ has moved never requires a licence, before or after a refund.
- KNZŌ continues to work as a free diagnostic: scanning, reporting, and explanation are not licensed features.
We ask that you stop using the paid actions after a refund, and remove the licence key from the Licence page. We do not enforce this technically, because the only way to enforce it would be to hold your files, and we will not do that.
Annual licences: cancelling and renewals
Cancel any time. An annual licence renews automatically each year until you cancel. Use "Subscription settings" or "Manage membership" in your Gumroad receipt or Gumroad Library, or email support@swazzi.app and we will help. There is no cancellation fee, and you do not have to give a reason.
Cancelling does not end the term you already paid for. Your key stays valid until its end date, and every paid action keeps working until then. After that, KNZŌ carries on as a free diagnostic — scanning, findings, and Recovery never require a licence.
A renewal you did not want is refundable for 30 days, on the same terms as a first purchase. If a renewal charge surprised you, email us. We would rather refund it than have you dispute it with your bank.
Where applicable law requires an advance renewal notice, that notice must be operational before we offer the annual plan in that jurisdiction. Until the notice path has been verified, annual checkout remains disabled; the one-time licence does not renew.
After 30 days
We are not obliged to refund after 30 days, but ask anyway. If KNZŌ has a defect that stopped it doing what it says it does, we would rather refund you than argue about a date.
If you are in the EU or the UK
You have a statutory right to withdraw from a distance purchase within 14 days.
For digital content downloaded immediately, that right can be waived — and by downloading KNZŌ you are normally asked to agree to immediate delivery, which waives it. We do not rely on that waiver. The 30-day policy above is offered regardless, and is more generous than the statutory minimum.
Your statutory rights concerning digital content that is faulty, not as described, or not of satisfactory quality are unaffected by this policy and cannot be waived.
Chargebacks
If something has gone wrong, email us first. A refund costs us a few minutes; a chargeback costs a fee, counts against the merchant account, and takes longer to reach you than a refund would. There is no situation where filing a chargeback gets you your money faster than asking.
Volume and unusual cases
We may decline a refund where a licence has been shared or published in breach of the EULA, or where refunds are being requested repeatedly across multiple orders. This is not aimed at anyone acting in good faith.
Questions
Email support@swazzi.app, or go back to KNZŌ.