Updated November 4, 2026.
This Privacy Policy explains how Swazzi collects, uses, shares, and protects information for Swazzi websites and apps, including Pawsee, TIMEOUT, and SERAPH.
Information we may collect
Depending on the app features you use, Swazzi apps may collect or process:
- Account information: email address, authentication identifiers, account settings, and related sign-in details.
- Owner profile: name, display name, profile details, preferences, and app settings.
- Puppy profile: puppy name, age, breed, photos, personality details, and other profile information you choose to provide.
- Photos and documents: uploaded photos and vaccination documents.
- Location: approximate or foreground location when needed for local playdate, discovery, safety, or app features. Location collection depends on device permissions.
- Meetup activity: meetup requests, scheduled meetups, Wag Signals, availability, preferences, and related activity.
- Messages and conversations: messages, conversations, and related metadata where messaging features are available.
- TIMEOUT emergency contacts and SMS alerts: emergency contact names and phone numbers, SMS opt-in status, STOP opt-out status, wellness check, timeout escalation, emergency override, and alert-delivery records.
- TIMEOUT location for safety alerts: foreground or active-session location may be used in an emergency-contact alert when the user has granted permission and the TIMEOUT workflow requires it.
- Safety and moderation: reports, moderation records, blocked users, abuse-prevention records, and related support communications.
- Device and diagnostics: device type, app version, operating system, performance information, and crash reports if crash reporting is enabled.
- SERAPH purchases: RevenueCat processes an app user identifier, device technical information, and purchase or subscription information to provide purchases, restore purchases, and determine Pro access. Guest identifiers are anonymous; when you sign in, SERAPH uses your internal account ID with RevenueCat.
How we use information
We use information to operate accounts, provide app features, support local discovery and meetup coordination, show user and puppy profiles, deliver messaging where available, send opted-in TIMEOUT emergency contact alerts, review reports, enforce community standards, improve reliability, respond to support requests, protect users and the service, and comply with legal obligations.
Third-party providers
We use service providers only as needed to operate the apps and website. These may include Supabase or Firebase for backend services such as authentication, database, functions, and storage; Twilio for TIMEOUT emergency-contact SMS notifications; Expo/EAS for app development, build, update, and delivery services; RevenueCat for Seraph Pro purchase and subscription entitlement management; and Sentry for crash reporting only if Sentry is enabled and configured for the app. These providers process information according to their own terms and privacy practices.
SERAPH photos, accounts, and purchases
SERAPH processes photos locally on your device and does not upload them to Swazzi servers. Cropped photos are saved to your device, and images leave the app when you choose a sharing destination. An account is optional. If you sign in with Google or Apple, Supabase processes your provider identity, email, internal account ID, authentication and security records, and optional username to support your account and subscription identification. Google may also provide profile information such as a name and profile image URL.
Apple or Google Play processes payments on its respective platform. RevenueCat processes purchase and subscription information, technical information, and an app user ID to provide purchases, restores, and Pro access. RevenueCat may derive a country from your IP address for customer and transaction information. SERAPH uses an anonymous RevenueCat ID for guests and your internal account ID when you sign in. SERAPH does not send your email or username to RevenueCat as subscriber attributes.
You can request deletion in SERAPH's account screen. Deletion is designed to remove the Supabase account and username, revoke sessions, and revoke linked sign-in provider access after reauthentication. An Apple-linked account must be deleted on an iPhone or through support. Deletion does not remove photos from your device or cancel subscriptions; manage subscriptions with the relevant store. Apple, Google, and RevenueCat may retain purchase records for restoration, fraud prevention, accounting, or legal obligations. Authentication and security logs are subject to provider retention settings. See Delete Account for help.
Sharing
We do not sell personal information. We may share information with service providers, when you choose to make information visible to other users through app features, to investigate safety or abuse reports, to comply with law, or to protect Swazzi, our users, or the public.
Photos, vaccination documents, and messages
Photos, vaccination documents, messages, and conversations may contain personal information. Use discretion when uploading or sending content. We use this content to provide the requested app features, support safety and moderation, and respond to user support needs.
Location
Pawsee may request approximate or foreground location access to help users find relevant local playdate opportunities and related features. You can manage location permissions in your device settings. Some features may not work without location permission.
TIMEOUT may request location access during an active timeout or safety workflow so a designated emergency contact can receive a last-known-location link when a wellness check, timeout escalation, or emergency override alert is triggered. TIMEOUT does not use location for marketing.
SMS notifications
TIMEOUT sends transactional SMS notifications only to emergency contacts who have opted in to receive TIMEOUT alerts. Message frequency varies based on user safety workflows. Message and data rates may apply. Recipients can reply STOP to opt out or HELP for help. TIMEOUT SMS alerts are not marketing, promotional, or bulk messaging.
Data retention and deletion
You may delete your Pawsee account in the app through Settings → Delete Account. When an account is deleted, we aim to delete the auth account, owner profile, puppy profile, uploaded photos, vaccination documents, and other account-linked data as described on the Delete Account page. TIMEOUT event logs and safety records may be retained when needed for account integrity, safety, security, fraud prevention, support, legal compliance, or immutable event-log behavior in the app. We may retain limited moderation, safety, security, fraud-prevention, support, or legal records when reasonably necessary.
Children
Swazzi apps are not intended for children under the minimum age required by applicable law or app store rules. If you believe a child has provided personal information without appropriate consent, contact us so we can review and respond.
Security
We use reasonable technical and organizational safeguards designed to protect information. No system is perfect, and we cannot guarantee absolute security.
Changes
We may update this Privacy Policy as our apps evolve. The effective date above will be updated when material changes are made.
Contact
For privacy questions, contact [email protected].