For support, email [email protected].
Pawsee support
Include the email address on your Pawsee account, your device type, app version if available, and a short description of the issue.
TIMEOUT support
For TIMEOUT support, include your device type, app version if available, whether the issue relates to a timeout session, wellness check, emergency contact, SMS alert, or override workflow, and a short description of what happened.
For TIMEOUT SMS alerts, recipients can reply STOP to opt out or HELP for help.
Common topics
- Account access: email support if you cannot sign in or need help with your account.
- Deleting an account: open Settings → Delete Account in Pawsee, or use the fallback contact instructions.
- Reporting users: use in-app reporting tools when available, or email support with the relevant details.
- Privacy questions: review the Privacy Policy or contact us for questions about your data.
- TIMEOUT SMS alerts: emergency contacts receive alerts only after opting in and can reply STOP at any time.
- App issues: send device, operating system, app version, and steps to reproduce the issue.