This page documents the in-app consent workflow used by the TIMEOUT iOS and Android app before any SMS is sent from the TIMEOUT toll-free number (+1 833 991 9965) to an emergency contact. TIMEOUT does not collect SMS opt-in via a public web form or QR code. Opt-in is performed inside the TIMEOUT mobile app by the account holder, who is responsible for confirming that the contact has agreed to receive safety notifications on their behalf.
Step 1 — Add Emergency Contact (in-app)
Inside the TIMEOUT app the user opens the Contacts setup screen. The user enters the emergency contact’s name and U.S. mobile phone number. The consent confirmation checkbox below is not pre-selected — it defaults to an empty, unchecked state. The user must actively tap the checkbox to confirm consent before TIMEOUT will accept the contact. Until the checkbox is tapped, the Continue button remains disabled and the contact cannot be saved.
The exact in-app consent string and fine print shown to the user are reproduced verbatim in the mock screen on the right. The string is taken directly from the TIMEOUT app source code (src/screens/ContactsScreen.tsx), where the checkbox state is initialized to false (const [contactConsentConfirmed, setContactConsentConfirmed] = useState(false)).
Emergency contact
Step 2 — The contact begins receiving alerts only after the user starts a TIMEOUT session
Adding the contact does not by itself send any SMS to that number. SMS messages are sent only when the account holder later starts a TIMEOUT session and one of the following events occurs:
- Missed wellness check. The account holder fails to complete the in-app wellness check during an active TIMEOUT session.
- Emergency override. The account holder uses the in-app emergency override to end a TIMEOUT session early.
Step 3 — Representative outbound messages
The messages sent from the TIMEOUT toll-free number (+1 833 991 9965) to an opted-in emergency contact look like the examples below. The first line is the account holder’s personal status template (editable per-contact in TIMEOUT → Messages); the second line is the TIMEOUT system status appended by the backend.
TIMEOUT alert: wellness check was missed.
TIMEOUT alert: emergency override was used.
Each message clearly identifies the TIMEOUT app as the sender by including the literal phrase “TIMEOUT alert” and references the account holder’s configured status template. Phone numbers are not shared with third parties for marketing.
Step 4 — Opt-out is always available
An opted-in emergency contact can reply STOP to any TIMEOUT message at any time. STOP replies are honored at the messaging-platform level and permanently block the responding number from receiving further messages from the TIMEOUT toll-free number. The account holder can also remove the contact from the TIMEOUT app at any time, which deletes that contact’s phone number from the account.
Message frequency is low: messages fire only on a missed wellness check or an emergency override, so typical frequency for a single emergency contact is well under one message per month.
Program details
| Toll-free number | +1 833 991 9965 |
| Operating entity | Qazi Holdings, LLC (dba Swazzi) |
| State of formation | Wyoming, United States |
| Use case category | Account notifications / transactional safety alerts |
| Message type | Transactional only. Not marketing, not promotional, not bulk. |
| Consent capture | In-app, by the TIMEOUT account holder, on behalf of the emergency contact they have added. |
| Opt-out keyword | STOP (honored at the messaging-platform level) |
| Help | support@swazzi.app |